Content
# Alex's Zendesk MCP Server
A Model Context Protocol (MCP) server that utilizes the node-zendesk library.
## Authorization
This server requires authorization for all endpoints except the health check. You can authenticate by adding the auth token to the server's URL, i.e. https://server-url.com/mcp?auth_token={your_auth_token}
## Configuration
Create src/config.js with the following info
```json
export const zendeskConfig = {
username: 'your_username',
token: 'your_zendesk_token',
subdomain: 'your_subdomain'
};
```
## Endpoints
- `/health` - Health check (no auth required)
- `/mcp` - MCP server endpoint (requires auth)
- `/sse` - Server-sent events endpoint (requires auth)
## Adding to Claude
```json
{
"mcpServers": {
"Alexs Zendesk Server": {
"command": "npx",
"args": [
"mcp-remote",
"https://server-url.com/mcp?auth_token={your_auth_token} "
]
}
}
}
```
## Available Tools
1. **get_ticket_fields_by_id** - Returns all ticket fields for a specified ticket ID
2. **get_unsolved_ticket_ids_by_agent_name** - Returns unsolved tickets assigned to an agent
3. **get_ticket_comments** - Get all comments for a specific ticket
4. **get_ticket_priority** - Calculate ticket priority based on SLA, age, response time, and status
