Content
# ictcontact-mcp
A [Model Context Protocol](https://modelcontextprotocol.io) server for
**[ICTContact](https://ictcontact.com)** and its hosted edition
**[ICTDialer.com](https://ictdialer.com)** — the same contact-center engine from
[ICT Innovations](https://ictinnovations.com).
It lets an AI assistant monitor outbound campaigns — list them, check status,
read summaries and per-call results — and, only when you turn writes on, start
and stop them.
## Install
```bash
npx -y ictcontact-mcp # no install
npm install -g ictcontact-mcp
```
Requires Node.js 18 or newer.
## Configure
| Variable | Required | Default | |
|----------|----------|---------|--|
| `ICTCONTACT_BASE_URL` | yes | | Server base URL, without the `/rest` suffix, e.g. `https://your-ictcontact` |
| `ICTCONTACT_USERNAME` | yes | | API account username |
| `ICTCONTACT_PASSWORD` | yes | | Password for that account |
| `ICTCONTACT_MCP_ALLOW_WRITE` | no | `false` | Unlock start/stop campaign (see Safety) |
| `ICTCONTACT_TIMEOUT_MS` | no | `30000` | Per-request timeout |
| `ICTCONTACT_TLS_INSECURE` | no | `false` | Skip TLS verification — self-signed test servers only |
### Claude Desktop example
```json
{
"mcpServers": {
"ictcontact": {
"command": "npx",
"args": ["-y", "ictcontact-mcp"],
"env": {
"ICTCONTACT_BASE_URL": "https://your-ictcontact",
"ICTCONTACT_USERNAME": "admin",
"ICTCONTACT_PASSWORD": "your-password"
}
}
}
}
```
## Tools
Read tools are always available:
| Tool | What it does |
|------|--------------|
| `ictcontact_list_campaigns` | List campaigns (id and name) |
| `ictcontact_campaign_status` | Live status of a campaign (running, stopped) |
| `ictcontact_campaign_summary` | Totals: answered, failed, human vs machine |
| `ictcontact_campaign_result` | Per-call results (contact, response, AMD, DNC) |
Write tools appear only when `ICTCONTACT_MCP_ALLOW_WRITE=true`:
| Tool | What it does |
|------|--------------|
| `ictcontact_start_campaign` | Launch a campaign — begins live outbound calling |
| `ictcontact_stop_campaign` | Stop a running campaign |
## Safety
The server is **read-only by default**. Starting a campaign begins live outbound
calling and can cost real money, so `ictcontact_start_campaign` and
`ictcontact_stop_campaign` are not registered at all unless you set
`ICTCONTACT_MCP_ALLOW_WRITE=true`.
## How it connects
ICTContact and ICTDialer expose a form-encoded RPC API at `{base}/rest/<Method>`.
Each call carries the account username and password; the server sends those for
you. There is no separate token to provision.
## About
Built by Tahir Almas at [ICT Innovations](https://ictinnovations.com) — the team
behind ICTContact, ICTDialer, ICTBroadcast, ICTFax and ICTPBX. Learn more at
[ictcontact.com](https://ictcontact.com) and [ictdialer.com](https://ictdialer.com).
MIT licensed. Issues and PRs welcome at
[github.com/ictinnovations/ictcontact-mcp](https://github.com/ictinnovations/ictcontact-mcp).
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