azure-servicenow-integration

# Azure Entra ID - ServiceNow Integration ## Project Overview This repository provides comprehensive documentation and implementation guidelines for integrating ServiceNow with Azure Entra ID using Microsoft Cloud Platform (MCP) agents. It focuses on enterprise-scale deployments, capacity planning, and best practices for maintaining robust identity synchronization. ## Table of Contents - [Features](#features) - [Documentation](#documentation) - [Implementation Guide](#implementation-guide) - [Capacity Planning](#capacity-planning) - [Monitoring and Maintenance](#monitoring-and-maintenance) - [Troubleshooting](#troubleshooting) ## Features - Detailed MCP agent capacity planning guidelines - Enterprise-scale deployment patterns - High availability configurations - Performance optimization techniques - Monitoring and maintenance procedures - Troubleshooting guides ## Documentation Comprehensive documentation is organized into the following sections: ### Agent Configuration - Basic setup and configuration - Advanced configuration options - Security considerations - Network requirements ### Deployment Patterns 1. Single Agent Deployment - Standard configuration - Basic monitoring - Suitable for organizations up to 50,000 users 2. Multi-Agent Deployment - Load balancing configuration - Failover setup - Suitable for organizations over 50,000 users 3. Geographic Distribution - Regional deployment strategies - Cross-region synchronization - Compliance considerations ## Implementation Guide ### Prerequisites - ServiceNow Instance (Jakarta or higher) - Azure Entra ID Premium P1 or P2 license - Network connectivity requirements - Required permissions and access rights ### Basic Setup Steps 1. Azure Configuration - Enterprise Application setup - Permission configuration - Authentication setup 2. ServiceNow Configuration - Plugin activation - OAuth configuration - MCP agent installation 3. Integration Setup - Attribute mapping - Synchronization rules - Filter configuration ## Capacity Planning Detailed capacity planning documentation available in [/docs/agent-capacity-planning.md](/docs/agent-capacity-planning.md) ### Quick Reference - Single Agent Capacity: 50,000 users - API Rate Limits: 1,000 calls/minute - Concurrent Operations: 200 - Memory Requirements: 8GB minimum - CPU Requirements: 4 cores minimum ## Monitoring and Maintenance ### Key Metrics - Synchronization success rate - API response times - Queue length - Error rates - Resource utilization ### Maintenance Procedures - Log rotation - Performance optimization - Configuration backup - Update management - Health checks ## Troubleshooting Common issues and solutions are documented in the troubleshooting guide, including: - Synchronization failures - Authentication issues - Performance problems - Network connectivity - API limits ## Contributing Contributions are welcome! Please read our contributing guidelines and submit pull requests for any enhancements. ## License This project is licensed under the MIT License - see the LICENSE file for details. ## Disclaimer This documentation is provided as-is and represents general guidance. Always refer to official Microsoft and ServiceNow documentation for the most up-to-date information.